Delivery and returns

Delivery

Delivery times

We aim to dispatch items within a couple of days.

For UK orders, we'll do our best to make sure orders reach you within 5 business days.

For international (non-UK) orders, please allow up to 10 business days for delivery.

Please be aware that delays which are beyond our control may occur in transit. Please allow up to 14 business days for items to be delivered. (We can't report items as lost any sooner than this.) If your items have not arrived 14 working days after you placed your order, please get in touch using our contact form.

ALWAYS BALLiNG CLUB is a creator-owned and creater-run business, and sometimes we need a break! If there are any planned delays to dispatch dates caused by us having a breather, we'll post a notice on the website.

Small items

UK orders for greeting cards, sticker packs and any other items which are small enough to be sent as a standard letter will be sent via standard second class post, unless otherwise stated. We may need to use a different service to send your order – if this happens, we'll do our best to let you know. If you would like us to use a different service, please get in touch using our contact form.

International orders of these small items will be sent using Royal Mail's International Standard service, without tracking, unless otherwise stated. We may need to use a different service to send your order – if this happens, we'll do our best to let you know. If you would like us to use a different service, please get in touch using our contact form.

Larger items

UK orders for items too large to be sent as standard letters will be sent via a Royal Mail Tracked 48 Hours service, unless stated otherwise. We may need to use a different service to send your order – if this happens, we'll do our best to let you know. If you would like us to use a different service, please get in touch using our contact form.

International (non-UK) orders for items too large to be sent as standard letters will be sent via a Royal Mail International Tracked service, unless stated otherwise. We may need to use a different service to send your order – if this happens, we'll do our best to let you know. If you would like us to use a different service, please get in touch using our contact form.

International (non-UK) orders: additional fees, charges and taxes

For international (non-UK) orders, you may be asked to pay customs fees to receive your goods. Additional taxes, carrier fees, and other charges relating to the items' import into the destination country, may also apply. Please note, we do not pay these for you – it is the customer's responsibility to pay any such charges, taxes and fees.

If any items are returned to us due to non-payment of fees, we will gladly refund the value of the items to the customer. However, the costs of shipping the items will not be refunded.

Non-listed countries

If your country is not listed for shipping and you would like to place an order, please let us know. We will provide details of shipping to other countries on request.

Packaging

Reused packaging

In some instances, to reduce shipping costs and/or to reduce waste, we may reuse packaging. We hope this doesn't impair your enjoyment of unboxing our products.

Plastic packaging

We do our best to avoid the use of plastic packaging. However, for certain items we may use plastic packaging to protect the items in transit. Where this happens we will always do our best to reuse packaging sent to us, rather than buying new bubble wrap and other plastic packaging.

Packaging feedback

We hope you like the way your product is packaged when it arrives - because it looks nice, because it protects your items, or both! If you have any feedback, please get in touch using our contact form. This will help us to know whether we're heading in the right direction and where we need to make improvements.

Exchanges and refunds

We will only accept returned items for exchange or refund if they reach us in brand new, unworn/unused, undamaged, resaleable condition, with tags still attached (where relevant). You will be responsible for the cost of returning items in such condition. (So, for clothing, please make sure you check the sizing chart on the product page carefully.)

If an item is returned in an unacceptable condition, we won't be able to offer a refund or exchange. If this happens, we will let you know and will discuss what happens next.

For exchanges of larger orders, or where shipping cost more than 10% of the value of the replacement item(s), we may ask you to pay for shipping of replacements.

If an item can be proven to be faulty, you may not need to return the item in order to receive a refund.

If you need to return an item to us for any reason, or if any item is faulty, please get in touch using our contact form. We will discuss with you how best to get the item back to us, or how we can help with any faults.

Please note, unless otherwise stated or notified, any item provided for free as a bonus item with any order will also need to be returned for the ordered item(s) to be eligible for a refund.